Last Updated on September 16, 2025
Scope
This Policy applies to information collected:
when you download, install, or use Opterra’s mobile applications;
when you access Opterra through a web browser; and
when you otherwise interact with our services, customer support, or marketing channels.
Information We Collect
We collect information you provide directly and data that is automatically collected when you use the Service.
Information you provide
Account data: name, email address, password, profile photo, and other profile details.
Communications: messages you send to support, feedback, and other user-provided content.
Optional data: any information you choose to provide in forms, surveys, or profile fields.
Automatically collected information
Usage data: pages/screens viewed, features used, timestamps, crash reports, performance metrics, and diagnostic logs.
Push notification tokens: unique identifiers needed to send you push notifications.
Location data: approximate or precise location if you grant permission to the app (used only if you opt in).
Photos / media / contacts: only if you explicitly grant permission for features that require access (e.g., uploading an avatar or importing contacts).
How We Use Your Information
We use the information we collect to:
provide, operate, maintain, and improve the Service;
create and manage your account and authenticate you;
process transactions and send purchase receipts;
deliver app features (for example, to show relevant content based on your location if you permit location access);
send service communications, security alerts, and account notifications;
analyze usage and performance, diagnose and fix issues, and monitor and improve security and performance; and
comply with legal obligations and enforce our Terms of Service.
Legal Basis (where required)
Where applicable (for users in jurisdictions that require a legal basis), we rely on one or more of the following:
performance of a contract (to provide the Service you request);
legitimate interests (to operate and secure the Service, and to improve our products);
consent (for optional features such as marketing or precise location); and
compliance with legal obligations.
Cookies
We do not sell your personal information. We may share your information with:
service providers who perform services on our behalf (payment processors, hosting providers, analytics and crash reporting, email delivery services, customer support tools);
affiliates or partners when necessary to provide features you request;
law enforcement, regulators, or other parties when required by law or to protect our legal rights;
in connection with a merger, acquisition, or sale of assets (we will notify affected users where required).
We require third parties to keep your data secure and only use it for permitted purposes.
Cookies
On web, we use cookies and similar technologies to enable features, remember preferences, analyze usage, and deliver relevant content. On mobile, the equivalents include local storage, device identifiers, and SDK data. You can control cookies via browser settings; on mobile devices you control permissions via device settings.
Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at support@getopterra.com